Unify Your CRM and WhatsApp Conversations Seamlessly

Our pre-built integrations are designed for maximum speed and ease of use. For most popular platforms like Zoho, Shopify, or Salesforce, the standard setup can be completed in under 30 minutes through our intuitive and guided dashboard interface. The process involves securely authenticating both your Times Mobile account and your CRM account, then configuring your basic sync rules. There is absolutely no custom coding required for our standard integrations, allowing you to get up and running the same day and start seeing the benefits of a unified communication system almost immediately.

Absolutely. Security is the foundation of our platform. All data is transmitted between WhatsApp and your CRM over fully encrypted channels using the latest security protocols. Furthermore, the entire Times Mobile platform is SOC2-certified, which is an enterprise-grade standard that attests to our stringent controls for data protection, privacy, and confidentiality. We ensure that your customer information remains secure and protected at all times, giving you and your customers complete peace of mind and helping you meet your own compliance and regulatory obligations.

This integration is primarily designed for one-to-one conversational messaging and sending transactional, pre-approved template messages directly from your CRM interface. These are ideal for non-promotional updates like shipping alerts, appointment reminders, or payment confirmations. For sending bulk promotional campaigns, you would use our dedicated broadcast platform, which is built specifically to manage large-scale marketing sends while ensuring full compliance with WhatsApp’s Business policies to protect your sender reputation and ensure high deliverability for all your marketing communications.

Our integration ensures you never have to worry about missing a potential new lead. The system is configured to automatically check if an incoming phone number exists as a contact in your CRM. If it doesn’t find a match, it will instantly and automatically create a new contact or lead record based on your pre-set rules. The conversation is then synced to this new record, ensuring every single inquiry is captured, logged, and ready for your sales team to follow up on without any manual intervention.

We offer a growing library of powerful, pre-built integrations with the most popular CRM, marketing automation, and e-commerce platforms used by businesses in India and globally. Our current supported platforms include industry leaders like Salesforce, Zoho CRM, CleverTap, WebEngage, Shopify, and HubSpot. We are constantly expanding our ecosystem, so if you use a platform that is not on this list, please contact our team to discuss your requirements as we may have a solution in development or can explore custom integration options.

Yes, this is one of the most powerful features of the integration. You can create rules that use incoming WhatsApp messages or specific keywords to trigger automated workflows within your CRM. For example, a customer messaging “interested” could automatically change their lead status to “Qualified.” A message containing “support” could automatically create a new support ticket and assign it to the correct department. This level of automation streamlines your processes, ensures rapid responses, and allows you to build sophisticated, cross-platform customer journeys.

The integration is designed for team collaboration. You can map your WhatsApp agents to your CRM users, ensuring that conversations are synced to the records owned by the correct salesperson or support agent. When a new lead is created, it can be assigned based on your CRM’s existing rules (e.g., round-robin or territory-based). This keeps your communication organized and ensures that there is clear ownership for every customer conversation, eliminating confusion and allowing for seamless and contextual follow-ups from the entire team.

Yes. The primary goal of the integration is to create a single source of truth for all your customer interactions. Every message, both inbound and outbound, is automatically synced and logged as an activity on the relevant contact’s timeline within your CRM. This provides a complete, chronological history of the entire conversation, accessible to anyone on your team. This eliminates the need for agents to ask repetitive questions and provides them with the full context needed to have meaningful and productive conversations.

The official WhatsApp Business API and our CRM integrations are designed to manage one-to-one communications between your business and individual customers. This ensures that conversations are private, secure, and logged correctly against a specific contact record in your CRM. The API does not currently support integration with or management of multi-person group chats. All features, such as automated lead creation and contact syncing, are optimized for the powerful one-to-one conversational channel that customers prefer.

Pricing for our CRM integration is typically structured as an add-on to your existing WhatsApp Business API plan with Times Mobile. The cost is generally based on factors such as the specific CRM platform you are connecting to and the volume of messages being synced. We offer flexible plans designed to be cost-effective and provide a clear return on investment by increasing your team’s productivity and conversion rates. For a detailed quote tailored to your specific business needs, please contact our sales team for a personalized consultation.