Clear, Consistent, Customized IVR Service Provider
Times Mobile is a leading IVR service provider in India, helping enterprises deliver seamless and secure communication experiences. With our advanced IVR services, you can connect with customers, route calls intelligently, and offer 24/7 self-service support—improving satisfaction while reducing operational costs.
IVR Service that Speaks Volumes
What is IVR and Why Your Business Needs It
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the right department—without the need for a live operator.
Whether you’re a small business or a large enterprise, our IVR as a service model gives you scalable, cost-effective, and reliable communication infrastructure.
Achieve More with Our Voice Capabilities
Voice Broadcast (OBD)
Indial IVRs
One Time Password (OTP)
Customized Services & MIS
Real-Time Analytics & Reporting
Number Masking
Missed Call Solution
Text To Speech
IVR Customization
Scalable Voice Solutions
Secure Communications, Strengthen Connections
Our voice services are designed to support enterprises in delivering targeted, secure communication. With a focus on security, localization, and scalability, we help businesses transcend social and regional barriers and connect with diverse audiences, driving meaningful customer interactions.
Benefits of Times Mobile IVR Service
.1
Reduce call wait times
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Improve customer satisfaction
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Increase agent productivity
.4
Scale effortlessly during peak seasons
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Lower operational costs with automation
Frequently Asked Questions (FAQs)
An Interactive Voice Response (IVR) service is an automated phone system that interacts with callers, gathers information, and routes calls to the right department without a live operator.
When a caller dials your business number, the IVR greets them with a menu of options. The caller selects an option using voice commands or keypad input, and the system routes them accordingly.
IVR as a Service is a cloud-based solution that provides IVR functionality without requiring you to buy and maintain expensive hardware. You pay for what you use, and it’s easily scalable.
IVR improves customer service by reducing wait times, directing calls to the right agents, and offering 24/7 self-service options.
Yes. We offer secure, reliable, and customizable IVR solutions with 99% uptime, making us one of the best IVR service providers in India.
Yes. Our cloud IVR service supports multiple concurrent calls, ensuring smooth customer interaction even during peak hours.
Absolutely. We offer multilingual IVR solutions so you can connect with customers across different regions in India.
Yes. Our IVR services can integrate with leading CRM systems to log customer interactions and improve follow-ups.
E-commerce, BFSI, healthcare, education, logistics, government services, and more benefit from IVR technology.
Hosted IVR is cloud-based and requires no hardware investment, while on-premise IVR is installed on your physical servers.
Yes. Outbound IVR can send automated voice messages for promotions, surveys, and customer engagement.
Call masking is a privacy feature used to hide phone numbers during a conversation. Typically applied in customer service or delivery interactions, it ensures that neither party’s contact details are disclosed, offering an added layer of security.
Pricing depends on features, call volumes, and usage. Our IVR plans are flexible and tailored to your business needs.
Yes. You can integrate IVR with missed call solutions to trigger call-backs or automated messages.
Yes. Our scalable plans allow small businesses to enjoy the benefits of enterprise-grade IVR systems.
Absolutely. You can upload professional voice recordings or use our text-to-speech feature for a custom greeting.
Cloud-hosted IVR needs internet for setup and analytics, but the actual customer calls work through regular telecom networks.
Most IVR systems can be set up within 24–48 hours, depending on the complexity and custom requirements.
We provide 24/7 technical support, onboarding assistance, and regular system updates to ensure smooth operation.
